Please complete the below form & we will contact you as soon as possible.


PayGate Videos

These training videos are designed to assist users with learning new features as they become available within PayGate, or to remind them of features that they use infrequently.  Should you have any queries, or want to book a refresher training class, then please contact the support team on +44 (0)1462 482 333, or via email;

New videos will be added (for example in July '17, we created new security vidoes), so please re-visit this page!

Introduction to Security 

This video provides an introduction to PayGate security.  We discuss password policies and management, introduce the Security Policy feature and the inactivity timer.


Session Security - NEW VIDEO!

This video covers session security.  We look at configuring the inactivity timer described in the “Introduction to Security” video, configuring the Time and IP Restriction settings which limit when and where PayGate can be accessed.


Advanced Security - NEW VIDEO!

This video provides an overview of the advanced security options. We look at  USB security tokens for logon, automatic disabling of old or inactive accounts, and the password expiration settings that ensure your users update their passwords regularly, or when the administrator resets their password. 


PayGate Bacs Submission 

This video covers the process of creating a Bacs submission from a file, and illustrates logging in, introduces the concept of Groups, pre-submission validation, signing and approval then makes the submission showing the process step by step. 

We also show a number of general features within the PayGate including user roles, signing via an HSM and action items.

PayGate Approvals

This video starts by demonstrating the default submission approval process and then shows different ways in which the approval process can be made more secure. Using the Security Policy feature within PayGate, we create a Custom Approval Policy. We then show how to set and vary the number of approvers and configure extra approval safeguards such as using hardware USB tokens, or an SMS code.